Where this policy applies
This policy applies when MotifDeck has an active payment and Credit flow. It explains product handling of Credits and eligible credit-pack purchases; it does not remove any refund, cancellation or withdrawal right that mandatory consumer law gives you.
Current plan prices and Credit allowances are listed on the Pricing page. Paid enrollment and new Credit-pack purchases are currently unavailable. Payment-provider processing times and jurisdiction-specific notices still require review before payments open.
Credits held before a task
A supported paid generation follows this sequence: a clear quote, your confirmation, a Credit reservation, generation and technical verification, then either capture on success or release on a technical failure. A refresh, duplicate submission or worker retry must not create a second charge for the same confirmed task.
Verified technical failures
MotifDeck releases the task Credits when the recorded task has a technical failure such as a model error, timeout, empty result, missing frame, unreadable file, broken transparency requirement or another hard delivery check failure.
A timeout or uncertain result must be checked against the original task record first. We do not promise an immediate refund before the task status is known, and we do not start another paid generation just because a result is delayed.
Completed tasks and new versions
A completed task uses the Credits shown before it started, even if you later decide not to keep the result. Personal preference, a changed brief or wanting a different pose or style does not automatically release Credits.
Technical cleanup that reuses an existing image or frame may be free where the product says so. Asking a creative model for a different version is a new task and requires its own quote and confirmation.
Credit packs
A credit pack can be requested for a full refund within seven days of purchase only when none of that pack’s Credits have been used. The account billing area shows whether a recent pack is eligible and provides the request action when payment is active.
Submitting a request does not by itself guarantee approval. The final payment-handling path, evidence requirements and timing need formal payment-provider and consumer-law review before launch.
Subscriptions
Cancelling a subscription stops its next renewal. It does not automatically refund the current paid period, and your paid access remains available until that period ends unless a mandatory law or a final published subscription term says otherwise.
Plan membership supplies Credits and account benefits. Image generation uses one quality level across plans, and each available charged task shows its exact Credit cost before you approve it. Historical purchases retain their original terms.
Getting help
Use the billing area of your signed-in workspace for an eligible credit-pack request. Before public launch, MotifDeck must publish a verified support channel for disputes and statutory requests; this preview does not state a response-time promise.